Millennials warned vs vishing, phising

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RCBC Bankard, together with the Credit Card Association of the Philippines (CCAP), reminded young professionals to keep their bank information private.

It pays to know how you can protect your account information from identity thieves to fully enjoy the benefits and convenience of owning a credit card

CCAP said young bank clients and new card holders should know how to protect their credit card accounts and be on the lookout against fraud.

Phishing and vishing scams were two of the most common ways fraudsters steal personal information.

Phishing is a method used by identity thieves to trick credit card users to providing their personal information. They send unsolicited emails posing as seemingly legitimate sources like a credit card company. They ask for your CVV code, login details and other personal information. Most phishing emails hook cardholders by threatening them with account deactivation/ cancellation which they can only prevent by validating their account through a link.

“Never click on a link or download anything from suspicious emails trying to get account information from you. Always remember, a real credit card company will never ask for these kinds of information or make you click on a link via email,” said CCAP’s Executive Director, Alex Ilagan.

While phishing is done online, a vishing scam refers to fraud tactics made over the telephone by criminals out to gather personal information. A fraudster poses as a bank employee threatening you to either go through a process where you have to give your personal information or run the risk of getting your account blocked by the bank.

From the information obtained, fraudsters can, not only use your credit card, but they can even take over your account.

Another scheme is the upgrade modus where fraudsters pretend to be credit card employees offering to upgrade your credit card, asking for your personal information in the process. They will eventually ask you to surrender your card.

These schemes can sometimes be convincing and feel so legitimate that you would not think anything untoward is ongoing.

CCAP strongly advises cardholders against divulging their credit card numbers, online passwords, and most importantly, the last three digits at the back of their credit cards.

Be sure to memorize the Personal Identification Number (PIN and destroy the mailer on which it was sent. The same is advised for one-time-passwords (OTP), which are valid only for one transaction or session on a computer or other digital device, must never be shared with anyone.

Ilagan also tells cardholders to never respond to fraudulent emails, especially those requesting for confidential account information.

“If you’ve received any emails like this or responded to one already, please contact your bank issuer immediately,” he said.

As for the scheme of fraudsters to fool people into upgrading a credit card, CCAP said that credit card users should never surrender their credit card to anyone for whatever reason.

“Your bank issuer can provide all the necessary services you need such as balance transfer, card upgrade or replacement, increase in credit limit, without getting your credit card. Taking care of your demographic information is one of the strongest protections against identity theft,” CCAP added.

It’s also a good rule-of-thumb when dining or shopping that cardholders should always personally hand over their card to the cashier and take note of the length of time before the card is returned. CCAP advises that no matter how short of time cardholders are, they should still always make sure to check if the amount printed on the transaction receipt is the actual amount of purchase before signing it.

Aside from these steps, and making use of the already standard security features of the card, credit card companies have also added new built-in security features like OTP, Euro-Mastercard-Visa (EMV) Chip, and contactless for a more secure transactions online and on merchant shops. In addition to providing added security, credit card issuers also provide real-time SMS alerts to cardholders to make them aware each time their card is used.

It pays to know how you can protect your account information from identity thieves to fully enjoy the benefits and convenience of owning a credit card.

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