DISMAYED by his personal experience of the long queue at the Maritime Industry Authority (MARINA) Seafarers’ Identification and Record Book (SIRB) Processing Center at SM Manila on Monday, MARINA Administrator Rey Leonardo Guerrero ordered the establishment of additional processing centers for SIRBs in Metro Manila at the soonest possible time.
Guerrero was saddened to witness the plight of hundreds of seafarers trooping to the SIRB center, many of whom have been reported to be sleeping in the parking area, just to make it first in line when the office opens.
“We need to address this problem urgently. If other government agencies were able to establish their operation centers in various malls in Metro Manila, there should be no reason why the MARINA cannot replicate their efforts,” said Guerrero.
To address SIRB backlog, Guerrero also instructed concerned MARINA staff nationwide to render over-time services, including Saturdays and holidays, until operations normalize.
While the agency is determined to deliver better services, Guerrero appeals for public understanding and cooperation.