THE Cebu Pacific on Monday said it found no tampering of the baggage of a female passenger who complained that her bag was opened and items were missing when she arrived at the Manila airport from Hong Kong last April 14.
The passenger on Flight 5J 113 alleged that her baggage was pilfered.
“After a full and thorough investigation, which included inquiries with the ground staff, viewing body cam and fixed CCTV footage, among others, we have found that there were no discrepancies nor indications of tampering in the baggage of the concerned passenger under the care and custody of Cebu Pacific,” the airline said in a statement.
“We are providing all information and footage to the authorities, and submitting a full report to the Manila International Airport Authority,” the statement added.
Cebu Pacific also thanked the passenger for her patience to the investigation of the incident and the appreciation she conveyed to the airline’s team for the support provided to her.
In a Facebook video posted by Anthony Enriquez, a lady was shown making a scene beside the baggage carousel. The lady claimed that her clothes were the only things left inside her baggage. She also claimed that the lock in her baggage was missing, indicating that somebody had opened it.
The female passenger also cited that the perfumes and an iPad she put inside her bag were also missing.
Manila International Airport Authority (MIAA) Public Affairs Department’s officer-in-charge, Ma. Consuelo Bungag, told airport reporters on Monday that based on initial investigation, there was no discrepancy in the baggage weight when the passenger checked-in at the airport in Hong Kong and when she arrived in Manila.
“The baggage weight of 8 kilograms weighed the same after she complained,” Bungag said.
According to CEB spokesperson Charo Lagamon, the complainant used a different airline from London to Hong Kong where she retrieved her luggage before checking in for CEB flight 5J 113 bound for Manila.
Her baggage was placed inside a Unit Load Device (ULD) or baggage container and secured aboard CEB aircraft.
“CCTV security footage showed that the ULD arrived Manila intact, with the passenger’s baggage inside,” Lagamon said, adding that CCTV footage also showed the baggage still had a lock in place when ground personnel loaded it on the carousel.
CEB is currently coordinating with ground handlers at Hong Kong International Airport to trace how the complainant’s luggage was handled from the time she arrived there.